SIM card already used by other already used by other user

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caseiti
caseiti Posts: 1 ✭✭
edited July 2022 in My Mobile

I'm trying to activate a sim card because I lost my old one, and it's saying that "the activation code was already used by other user", also when I trying to activate using the same number the page is not working "Unfortunately, we couldn’t save your previous selection. Please resubmit your order."

I really like Fizz but every time when I have an issue it takes weeks to be solved :(

Do I need to buy another sim card/ could you provide another one ?

Or could you check why my SIM card was used ?


Thank you

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓
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    @caseiti


    Hi,

    you should contact Fizz’s support team directly to inquire about this issue, they will be able to provide you advice as well as precises answers to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 20,524 admin
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    Hello caseiti,

    Thanks for reaching out.
    I am sorry for the situation encountered.  
    I kindly inform you that I have verified your account and see you have managed to contact us in private. One of my colleagues already escalated a ticket to our technical team for further verification.
    As soon as we will have an answer from them you will be notified by e-mail address.

    Thank you for your patience. Have a great day!
    -Adelina

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