When the technician will come?

NmMedina

I have the installation appointment today from 7:30 am to 8 pm but no one appears where I can track if my technician is coming I only see the appointment notification and nothing else

Thanks.

NM

Whizz

Hello NmMedina 

I just checked your account and found that the installation appointment is scheduled for today 06/07/2022.

I am sorry for the situation that has happened to you, I hope that everything will be settled quickly.

If however, the unexpected happens, I invite you to contact us privately.

Have a great day,

-Alexandra

Dapfizzer

@NmMedina

Hi,

your technician appointments are in your Fizz account. Simply log in and under My plans > Manage plan > Appointments  You’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route.

• Do not expect a call from the technician. He’ll only contact you at the number you provided when you planned your appointment if he plans to arrive before or after the allocated time slot.

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Dapfizzer

@NmMedina

Here's how to directly contact Fizz’s customer service team for any question about that situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

NmMedina

Thank you for your response but at the end no one shows up or call and it's 8:10 pm

Dapfizzer

@NmMedina

Maybe the technician was unable to fulfill is engagements due to the previous installation which would have taken longer than expected. Sorry but you'll have to reschedule a new appointment...

To reschedule your technician appointment:

1. Log into your account and go to Manage.
2. Click on Appointments.
3. Here you will be able to see a complete list of all your past and future appointments.
4. Scroll to the appointment you wish to modify.

• To reschedule an appointment, click on Reschedule.
  • This will open the booking interface. Select a new day and time slot and click Save.
  • Beware — once 24-hours have elapsed since the due date of the appointment, the «Reschedule» button will appear.
• To cancel an appointment, click on Cancel. On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

*To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team: simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.

 *You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over.  

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address