SIM reports the incorrect phone number (but phone works)

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Jacques_Assert
Jacques_Assert Posts: 159 ✭✭
edited July 2022 in My Mobile

When inserting my SIM on a new phone (or after factory reset) it reports the incorrect phone number. This number is supplied by the Fizz network and can not be modified by me.

CallerID is correct, and I am able to make and receive calls using the correct number.

Resetting the network (as requested by Fizz) has no effect (other than to lose all my saved account info).

There has been a ticket opened for weeks with no progress (no updates, no resolution).

Does anyone know enough about the backend to understand how a SIM could report the wrong number but the network still operate with the correct number?

Best Answer

  • Whizz
    Whizz Posts: 19,193 admin
    Answer ✓
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    Hello Jacques_Assert,
    I am sorry for the situation encountered,
    I have verified your account and I could not find the details provided here. 
    It must be a situation that is specific to your account and we will find a way to fix it. 
    I would recommend that you contact us in private in order to fix it.
    Given, that no one gave an answer to your question here for a long time, I will close the thread.
    I have answered to you regarding the ways of contact in the previous posts.
    Here is an FAQ with the ways of contact: https://fizz.ca/en/support
    Thank you for your understanding!
     Have a good one!
    -Eugen 

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