Service not working
Best Answer
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Over that 2 hours delay, if the problem still persist despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about the situation. They will be able to do some further investigation to provide you advice as well as precise answers to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hi,
once your payment is received within the required delay, we’ll work to reactivate your services, and you’ll receive an email confirmation as soon as everything is ready:
- For a mobile or internet plan, expect at most a two-hour delay.
Pay attention to the new date of your payment cycle mentioned in your confirmation email.
Source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue#4
Then, to make sure everythings ok, you'll be able to test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/how-test-my-fizz-line
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Hello alidas123,
I am sorry for the situation encountered,
I have verified your account and I can see that you have contacted our customer support team in regard to this issue.
We have escalated a ticket to our technical team to fix it.
You can see the ticket in your account> Overview.
As soon as we have news, you will receive an email with all the details.
Thank you for your understanding!
Have a good one!
-Eugen0
