Fizz activated only half of my mobile data

Posts: 1 ✭✭
edited July 2022 in My Mobile

I've got a monthly plan for 18GB of data. However, after ten days I can't use my data anymore because I've spent 9GB (which is half of my plan). I think Fizz forgot to activate my other 9GB this month, help pls

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Best Answer

  • Posts: 24,728 admin
    Answer ✓

    Hello Tim12345678,
    I am sorry for the situation encountered, 
    I have verified your account and I can see that you have a plan of 9Gb. 
    Also, I can see that you have 9Gb in your base plan and 9 Gb in the data rollover that appears as used. 
    In the usage, I can see that you have consumed only 9Gb this month and for the other 9Gb I have escalated a ticket to our technical team to investigate what is going on with your data.
    You can see your ticket in your account> Overview.
    And as soon as we have news we will reach you back via email with all the details.
    If you need help, you can contact us in private using this FAQ: https://fizz.ca/en/contact-us
    Thank you for your understanding!
    Have a great day!
    -Eugen

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