I had an appointment with Fizz to receive my rooter, it’s 19:30?
Is someone will still come today?
Best Answer
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Hi
Sorry to hear, it is possible that the technician who had an appointment with you was unable to show up due to complications with the previous installation.
You can reschedule another appointment yourself from the account by going to My plans → Manage my plan → Appointments. Once 24 hours have passed since the appointment's due date, the Reschedule button will appear there. You can then choose a new date and time that works best for you
PS. You can reschedule only 24h after the missing appointment
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
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Answers
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My account indicates that someone came but that we missed it, however I was there all day and nobody came, ring the bell or try to call in my phone. Now I am trying to get a new appointment and it goes to Tuesday. We are working from home it is an issue. Because I was going to instal the rooter myself anyway, can I get it myself somewhere today?
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Hello Rose_Marie12,
I am sorry for the situation encountered.
I kindly inform you that I have verified your account and the appointment appears to be fully completed yesterday July 6th.
Please contact us in private if the appointment wasn't finished or if you encounter any other issues.
Here you can find how to reach us: https://fizz.ca/en/contact-us
Thank you for understanding.
Have a great day!
-Adelina0
