Phone and SIM not received

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Bizzbell
Bizzbell Posts: 1 ✭✭
edited July 2022 in Phones

I didn't receive phone and SIM but delivery states that it was delivered yesterday. HELP!

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  • Whizz
    Whizz Posts: 19,109 admin
    Answer ✓
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    Hi Bizzbell,
    Thank you for reaching out to us.

    Indeed, I can see that the order was completed on our end the package is marked as delivered.
    No worries, if you haven't received the package, you can always contact Planete Courier via this link and then acquire the necessary details from them to go and pick up the package from one of their nearby offices:
    https://www.planetecourrier.com/en/received-a-notice.html

    Thank you for your consideration and have a good one.
    Andrei

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Bizzbell


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history / See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
    go to shipping number to track your delivery on the courrier service website

    Go to shipping number to track your delivery on the courrier service website


    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Bizzbell


    If the delivery of your SIM card is flagged as delivered but you haven’t received it, or if there’s an issue with the delivery of your phone:

    1. Log into your account and go to My profile .
    2. Click on Order history / See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 


    Here's how to directly contact the customer service to resolve this isue.

    You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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