Is anyone stuck with an unresolve ticket?

ElisePare
ElisePare Posts: 2 ✭✭
edited June 2022 in Phones

Hello...

Honestly, I am really disappointed by this service. Il ordered my SIM card at the beginning of the month and I followed all the steps to transfer my phone number. It didn't work, so I followed all the instructions to have a new number. It wasn't working either. I did talk to an agent and he put a ticket in my profile so the right assistance person could work this out.

We are the 28th of June and yet, my problem is not solved. I've talked to 10 agents and nobody can help me solve this ticket... And what's the most outraging, is that my credit card has been charged when I can't even have service.

Can someone help? :( I am really mad

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @ElisePare


    Hi Elise,

    here we are only users just like you and unfortunately we can only advise you on the forum to recontact Fizz’s support team directly again to inquire about any progress regarding your open tickets, so that the dedicated team can correct this situation. Here is the procedure to follow in order to contact the service again. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Vasiok
    Vasiok Posts: 1,345 ✭✭

    Unfortunately, but you will need yo solve this issue with tech support. I think you should escalate this issue to a manager.

  • ElisePare
    ElisePare Posts: 2 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6636015#Comment_6636015

    The thing is, I did ask to talk to a manager, but each time they decline my request... Honestly, I am out of resources... I have literally spoken to 10 people and no one can help me :(

  • Whizz
    Whizz Posts: 23,451 admin

    Hello ElisePare,

    I am sorry to hear about this situation.
    I can see that your ticket was solved and you were notified about this via email.
    Don't hesitate to reach us back if you ever need our support.

    Have a lovely day,
    -Alex
     

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