How to apply for payment instalments when I lost my phone?

Benjamin D. #22885
Benjamin D. #22885 Posts: 1 ✭✭
edited June 2022 in Phones

Hello,

I lost my cellphone at the bottom of a lake this weekend.

In spite of attempts to order another one on Fizz using payment instalments, PayBright asks of me to confirm a PIN either by call or sms on my lost mobile phone, which I can't do.

How can I resolve this? I can't afford one-time payment, it exceeds my monthly budget.

Thanks for the help, Ben

Best Answer

  • Whizz
    Whizz Posts: 23,332 admin
    Answer ✓

    Hello Benjamin D. #22885,

    I am sorry to hear about this situation. 
    I can see that you already contacted our support team and someone assisted you with this situation.
    Don't hesitate to reach us again if ever need our assistance.  

    Have a lovely day,
    -Alex

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