How to apply for payment instalments when I lost my phone?

Benjamin D. #22885

Hello,

I lost my cellphone at the bottom of a lake this weekend.

In spite of attempts to order another one on Fizz using payment instalments, PayBright asks of me to confirm a PIN either by call or sms on my lost mobile phone, which I can't do.

How can I resolve this? I can't afford one-time payment, it exceeds my monthly budget.

Thanks for the help, Ben

Whizz

Hello Benjamin D. #22885,

I am sorry to hear about this situation. 
I can see that you already contacted our support team and someone assisted you with this situation.
Don't hesitate to reach us again if ever need our assistance.  

Have a lovely day,
-Alex

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2633555/how-to-apply-for-payment-instalments-when-i-lost-my-phone

Hi

There can be a few options available to you

1. Is there an alternative phone number you can use (at least to be able to complete the phone purchase with paybright).
2. Get a replacement Fizz SIM and use it in a temporary phone so that you can have your phone line working (while waiting for your new phone)
3. Or you may contact Paybright directly to discuss this issue.