Wifi not working

Jobonami

Lights #2 and #3 are flashing for 24h straight, no internet despite rebooting power and cable a few times. Is there something I can do? Need my internet for work

PF_Ref_D2U9A

https://forum.fizz.ca/fr/discussion/2633554/wifi-not-working

Hi

Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?

Wait a few minutes. What are the modem lights showing now? You can see status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can also try a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 10 seconds, then let the modem reboot itself and test the connection.

Other points to check:

• https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
• check your cables too, who knows if anyone played with them. Also if you have another coaxial cable than the one that you already use, it would be useful to test with it.

You can always chat with Fizz customer service since they can 

• verify if there is an incident or maintenance work carried out in your area affecting services.
• check your account status
• check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations for the past few days). They can check for package loss or broadcast congestion.

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello Jobonami,

I am sorry for the situation encountered.

I kindly inform you that  I have verified and see you've managed to contact us in private. One of my colleagues helped you and the connection should be working properly now.

If you need help with anything else, we are available every day or any time at https://fizz.ca/en/contact-us
Thank you for your understanding and patience.

Have a great day!
-Adelina

Jobonami

It worked thank you very much!! Have a great day

jonathan