Internet speed not matching my plan?
I recently upgraded from the 60mbps to the 120mbps plan, but when I run a speed test I’m still seeing around 60. Does the change take more than a week to come into affect? I’m already in the new plan according to my account.
Best Answer
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You can test some of the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
If the problem persists despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hi,
perform some speed tests using the Fizz Wi-Fi app. This app is available for free on Google Play Store & Apple Store.
- Google Play: Click here
- App Store: Click here
To log in, use the following credentials:
- Username: cusadmin
- Password: (enter the new password you chose)
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Hello KevMontgomery,
I am sorry for the situation encountered.
I kindly inform you that I have verified your account and I see that indeed you have changed your plan to a higher speed. I have done a manipulation from my side and after the reset in my tools, the speed should be the correct one.
Please restart your modem, and test the speed once again.
If you need anything else, we are available every day or any time at https://fizz.ca/en/contact-us
Thank you for your understanding and patience.
I wish you a great day!
-Adelina0 -
Hi,
I just did another test this morning before trying another restart of my modem and the speed matched the upgraded plan this time. Everything seems good to go now.
Thank you for your help!
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