I have 11 GB of data but my internet is not working unless i am on Wifi

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Cory R.
Cory R. Posts: 2 ✭✭
edited July 2022 in Internet

My mobile data is enabled and i rebooted my Samsung Galaxy6.

This problem only started today and i have been with Fizz for at least 2 years.

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  • Whizz
    Whizz Posts: 19,193 admin
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    Hi Cory R.,
    Thank you for letting us know about this situation.

    You can try the manipulations below as well as the one provided by the other users in this thread:
    ->turn ON Airplane mode and then turn it back OFF
    ->turn ON Roaming and then turn it back OFF,
    ->make sure you're connected to Fizz
    ->turn OFF the Wi-Fi
    ->make sure that your OS is up to date and if neither of these steps helps you out, please pop out the SIM card from your phone then pop it back in, restart the phone and then reset the mobile network settings.

    Details on the remedy can also be found here:
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Thank you for your consideration and I hope this helps.
    Andrei

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Cory R.


    Hi Cory,

    please first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

    Also, activate and deactivate a few moments later the aircraft mode of the device in question, but also make sure that the APN (NPA) configuration of your device is adequate in its settings.

    Source: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn


    Make sure your phone is configured to automatically select the Fizz mobile network.

    IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.

    The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz


    Reset your phone’s network settings

    IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.

    The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:

    Android: Settings → General management → Reset → Reset network settings

    iPhone: Settings → General → Reset → Reset network settings


    You can also test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Cory R.


    If the problem still persist despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.

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