Our internet connection is lost since this morning
Best Answer
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Hello Angie0424
Thank you for contacting us.
After verifying, I see the plan is active and in good standing, there are no maintenance works being carried out in your area. The modem is online and provides proper speeds and signals.
I kindly invite you to unplug the modem, check the cables ( both coaxial and power cable ), to see if they are damaged in any way, and plug them back in ( test the modem in another power outlet also ).
If the issue still persists, please contact us directly.
https://fizz.ca/en/support
Thank you for your kind understanding.
I wish you a great day.😊
Ramona0
Answers
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Hi Angle0424
you can test some of the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If you still have the problem contact Fizz support for help
You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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@Angie0424 Hi
Are you Ok now ? Is this fixed ? You can unplug your modem for 10 seconds then plug it back in and wait 5 minutes to see if the lights are turning blue.
If still an issue, you need to contact Fizz per chat clicking on the green checkmark ?
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