Our internet connection is lost since this morning

Angie0424
Angie0424 Posts: 1
edited June 25 in Internet

No connection since this morning

Best Answer

  • Whizz
    Whizz Posts: 13,853
    Answer ✓

    Hello Angie0424 
    Thank you for contacting us.

    After verifying, I see the plan is active and in good standing, there are no maintenance works being carried out in your area. The modem is online and provides proper speeds and signals.

    I kindly invite you to unplug the modem, check the cables ( both coaxial and power cable ), to see if they are damaged in any way, and plug them back in ( test the modem in another power outlet also ).

    If the issue still persists, please contact us directly.
    https://fizz.ca/en/support
    Thank you for your kind understanding.
    I wish you a great day.😊
    Ramona

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