hi tech came today to do the connection but i still cant get internet
Hello Bizzie67 Thank you for contacting us. After verifying, I see the plan is active and in good standing, there are no maintenance works being carried out in your area. The modem is online and provides proper speeds and signals.I kindly invite you to unplug the modem, check the cables ( both coaxial and power cable ), to see if they are damaged in any way, and plug them back in ( test the modem in another power outlet also ).If the issue still persists, please contact us directly. https://fizz.ca/en/supportThank you for your kind understanding.I wish you a great day.😊Ramona
Here is how to contact customer service for help
Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.
Chatting is the only fast and efficient method because you interact directly with customer service.
Did he check the connection ? Are the lights blue on the modem ? Please check your fizz account to see the status.