billing address doesn't match my credit card

nadeau777 · June 2022

can't use my credit card even if i'm using the same address as my credit card. it's kinda frustrating because my card already was canceled after my third try and now it is still not working help please.

Whizz · June 2022

Hello nadeau777,

I am sorry to hear about this situation.
Please follow the information Dapfizzer provided.
If you are using an accepted payment method and this still persists please reach us via live chat to verify this further: https://fizz.ca/en/contact-us

Have a good one,
-Alex

Dapfizzer · June 2022

@nadeau777

Hi,

adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a notification from us in your account, as well as a text or email based on your communication preferences.

The update must take place 72 hours before the end of your payment cycle to make sure your account is updated in time for your next payment. You must add a new credit card before removing the one currently associated to your account.

Any change to your payment methods must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy to be considered in time for the next payment.

Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically.

To add a payment method.

To remove the credit card currently associated with your account, you must first add a new credit card.

Log into your account.
Under My settings > Payment methods, click on Add a new payment method.

IMPORTANT

When you enter the information for your payment method, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. Pay attention to the following items:

The name of the street (Ave, avenue)
Special works (Saint, St, Ste)
Hyphens
Spaces
Spelling

Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically.

To associate a card with a plan.

Log into your Fizz account.
Select the plan you wish to associate with a new card.
Click on Manage plan > Payment method
Select the payment method with which you’d like this plan to be associated with.

If you have more than one Fizz plan, you must repeat these steps and associate the desired payment method with each of your plans.

Source: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Dapfizzer · June 2022

@nadeau777

For this problem, sometimes it occurs due to the search browser used. The issue may be an expired session, please log out of your account and log back in.

Otherwise you can try the maneuver using a private window, either in incognito mode, also empty your history as well as your cache, you can also try a completely different browser, or even another device if you can.

If, however, you have any difficulties, here's how to contact Fizz’s support team directly to inquire about any issue whit your payment, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814