When will the internet return?
Our internet connection went down. As of 4pm EST June 16 2022. I can see the wifi but no internet connection. Please advise when it will return.
Best Answers
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Hi Mustafa,
you can test some of the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And if the problem still persists despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hello MUSTAFA K. #40358,
I am sorry for the situation encountered.
I see that you have already contacted us privately. One of my colleagues informed you that there is a technical problem in your area. I have checked your connection again and I see that our technicians are currently working. I advise you to leave your modem connected and check for any visible changes in the status of the lights.
We apologize for the inconvenience and hope that our technicians will be able to solve it as soon as possible.
Thank you very much for your patience and understanding.
Have a great day!
-Adelina0
