Sim Card fees billed 4 times on my account - Reimbursement

Soo

Hello,

I have contacted Fizz through messenger, but i have not an answer.

You have billed the Sim Card 4 times. I have been told to wait as only 1 order of this sim card was recorded and to contact my bank. My bank told me that as amounts were not "posted" yet they could do anything.

I have not receive my Sim Card. Was lost or i do not know by coursier. An agent, on messenger, told me a request of reimbursement was made.

And now i see on my bank account that you did bill 4 times that sim card ! It is a lot of issues at once! Can you make sure to reimburse me this total of $69?

Thank you

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2633294/sim-card-fees-billed-4-times-on-my-account-reimbursement

Hi

The suggested method to contact Fizz customer service is with live chat

You can do so by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

Whizz

Hello Soo,

I am sorry for the situation encountered.
I see that you are in a conversation on Messenger and rest assured that a ticket will be created to resolve this issue.
Please continue the conversation there in private and we will do our best to assist you.
Thank you for understanding.
Have a great day!
-Adelina