I am unable to activate my sim card and its been a week now!!

minalh19
minalh19 Posts: 1
edited June 25 in My Mobile

Anyone knows why this is happening when i click on activate sim card?

Best Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185
    edited June 16 Answer ✓

    @minalh19


    Hi,

    for this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.

    In order to activate your SIM card, you can try the maneuver using a private window, either in incognito mode, also empty your history as well as your cache, you can also try a completely different browser, or even another device if it is possible for you.


    If the problem persist despite these advice, here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 14,232
    Answer ✓

    Hello minalh19,

    I am sorry for the situation encountered.
    I kindly inform you that I have verified your account and I see you have managed to reach us on Chat, and one of my colleagues helped you change the sim card. 

    If you have any other questions, here you can find how to contact us: https://fizz.ca/en/contact-us

    Have a great day!
    Adelina

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