The technician did not show up for 4th time, why and what I should do?
I had an appointment June 5, 2022 and the technician did not show up. Maybe, he was super busy.
I rescheduled it and then he did not show up again. Wow! such busy days.
I rescheduled again to June 9th. He did not come again. Very frustrating.
For the 4th time, I contact Fizz through Whatsapp and chat. Both confirmed my new appointment on June 15,2022. But , why nobody came.
I work remotely, I need the internet.
Now when I try to reschedule, the system says "The order is not valid". VERY VERY FRUSTRATING.
What I should do? I need my internet access urgently.
Best Answer
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Hello InternetSavvy,
I am sorry for the situation encountered,
We have investigated the situation after you contacted us and we advised you on the next steps.
This was a particular issue that happened on your end and you had to contact us so we can solve it.
Our community users can advise you on general things and issues, however, if something needs to be verified on your account, it is best to contact us.
You can always do that using the steps on this FAQ: https://fizz.ca/en/contact-us
Also, if you manage to get help in the future from our customer support team, it would be nice to share the results with the community as you opened up the discussion, so other members can see and if they have a similar issue, to do the same.
Thank you for your understanding!
Have a great day!
-Eugen0
Answers
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To view, change or cancel an appointment
Your technician appointments are in your Fizz account. Simply log in and under My plans > Manage plan > Appointments You’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route.
You can reschedule your appointment up to three (3) times. After that, your order will be cancelled, and you’ll have to start the process all over.
Good to know: Service calls (for repairs) do not appear in your account. Reach us using the chat bubble to reschedule or cancel a service call.
If the appointment didn’t take place.
Should the appointment with a technician not happen for whatever reason, check your emails. You’ll receive further instructions and next steps from us, right in your inbox.
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Y'all have the worst customer service. How can you blatantly ignore the problem????
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I am a Fizz user like you ! This is a forum between users here. If Fizz needs to be contacted then chat with them but not on this user forum !
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