I requested a new SIM card, but I can't find the order on my account. Is this normal? And how long do I have to wait for it to come home?
Hello elfa299,I hope this message finds you well. I just verified your account and I noticed that there is no SIM order that was placed, and registered. I would kindly suggest you to try again, by going to Overview > Get started > Mobile > Order a new one. Also, here is an FAQ with more details on how to order a SIM card https://fizz.ca/en/faq/how-do-i-order-sim-card.Just to verify if a SIM order was placed, you can check your bank statement to see if there was any charge that was made, for the value of the SIM card. Thank you for your kind understanding. Cheers!-Sergiu
The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.
You can see the status of all your Fizz orders in your Order history.
Go to shipping number to track your delivery on the courrier service website
Express shipping (under 3 hours):
Standard shipping (2 to 3 business days):
as mentioned above, delivery will depend on which shipping option you selected when you ordered.
Also, ou can see the status of all your Fizz orders in your Order history.
If the transaction isn't there, here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814