Activation pending

Sa_Zi
Sa_Zi Posts: 1 ✭✭
edited June 2022 in Internet

Hi I have a problem with my internet fizz modem. The activation is pending since 48 hours. So Fizz team that I contacted yesterday morning at 7am through Messenger opened a ticket but it is still in progress today pm… this is urgent, 48 hours is a really long delay and this is not acceptable…please help quickly!

Best Answer

  • Whizz
    Whizz Posts: 23,987 admin
    Answer ✓

    Hello Sa_Zi,
    I hope you are doing well. 

    I'm sorry about the situation you are going through at the moment, and I can assure you that we are doing the best we can to get it solved as soon as possible. I can see that my colleagues indeed created a ticket for the order to be completed since a technician already arrived at the appointment. 

    As soon as we have a final response on the ticket, we will be reaching out to you right away via email with all the updates. In the meantime, you can contact us anytime if you need more information, and here is an FAQ on how to do that https://fizz.ca/en/contact-us.

    Thank you for your kind understanding.
    Cheers!
    -Sergiu

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Sa_Zi


    Hi,

    since this situation is due to a pending activation service, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.

    However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.

    If the problem persists despite the possible corrections proposed by the troubleshooting, here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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