my agreement doesn't change !

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Mame
Mame Posts: 8 ✭✭
edited June 2022 in About my account

Hi, I changed my agreement recently, the amount was debited from my account, but on my FIZZ account it was not activated and I did not receive the email with the new agreement either

Many thx

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓
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    @Mame


    Hi,

    you'll have to contact Fizz’s support team directly to inquire about that issue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 19,093 admin
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    Hello Mame,
    I am sorry for the situation encountered,
    If you want this kind of help, you need to contact our customer support team.
    Our community members do not have access to your account to be able to help you.
    To contact us, you can use the steps provided to you by Dapfizzer.
    Also, you can use this FAQ as well:   https://fizz.ca/en/contact-us
    Thank you for your understanding!
    Have a great day!
    -Eugen

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