bob

moon

I wanna reactivate my plan and when I scroll down to the specific plan and press ''reactivate'', the page scroll back up, what does this mean?

Whizz

Hello moon,
I am sorry for the situation encountered,
I have verified your account and I see that you managed to get help from our customer service team.
A ticket was escalated at that time for the issue you have encountered and it was fixed. 
You received an email yesterday that informed you that you can try again to reactivate it.

In order to do that, please open up an incognito page on your browser, log into your account> and go to my plans > reactivate and follow the on-screen steps.
In case you still have this issue, please contact us in private again, using this FAQ: https://fizz.ca/en/contact-us
Thank you for your understanding!
Have a good one!
-Eugen

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2633229/bob

Hi

Try clearing your browser cache and retry with your browser in private mode.

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

swatt

Hello @moon

May be you are in your freeze period. A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan.  https://fizz.ca/en/plan-change-policy