Activation pending hours after installation

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Adamsimard
Adamsimard Posts: 1 ✭✭
edited June 2022 in Internet

Hello,

A technician came today to verify my home’s cables and activate my modem. He said the activation failed but that he would take care of it shortly after he leaves. This was at 3:30pm today. My modem is now entirely setup, all 6 steps, but I am still waiting for my activation. It is now 8 hours later and I think it may have been forgotten or dismissed. On my account, my plan still shows “activation pending”. I also tried to use the support chat but after 2h of waiting, it just lost connection and restarted.

I am hoping the forum can help me here and that maybe a ticket can be opened by the support team as I work from home and am in dire need of my internet to continue.

Thank you

Best Answer

  • Whizz
    Whizz Posts: 19,695 admin
    Answer ✓
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    Hi Adamsimard,
    Thank you for reaching out to us.
    I understand and I'm sorry to learn about the inconvenience.

    I checked on my end and, indeed, the Internet plan appears to be in a pending activation status for now.
    Rest assured, I've escalated this situation to our specialized team and they'll handle it for you in the shortest time possible, making sure to activate your Internet plan as soon as possible and provide you with the proper Internet connection.
    You will be notified by us via email once a solution has been found by them.
    You can check on the ticket's progress from your Fizz account under My settings->My tickets.


    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Adamsimard


    Hi Adam,

    since this situation is due to a pending activation service, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.

    However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.

    If the problem persists despite the possible corrections proposed by the troubleshooting, here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Fizzaddict
    Fizzaddict Posts: 240 ✭✭
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    You really need to contact Fizz by chat. Only them can open a ticket for support

This discussion has been closed.