Internet doesn't work
We move to new address, I scheduled the technician come today for activate the internet service in my new apartment, the technician came checked the connection said to my wife that it was ready that she can connect the modem and left without be sure if we have internet service, my wife plugged it after he left and the internet doesn't work.
I did the troubleshooting but it didn't work.
Best Answer
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Hi @Fredy D. ,
I can see on my end that the ticket created for the moving situation you encountered is still undergoing investigation.
I can assure you that your situation is undergoing the necessary manipulations and you will have a reply soon. I've left a note on the ticket in order to speed up its solving process.
You will be notified by us via email once a solution has been provided by our dedicated team.
You can check on the ticket's progress from your Fizz account under My settings->My tickets.
Thank you very much for your understanding, patience and collaboration and I apologize for the solution taking so long to be provided.
Have a good one!
Andrei
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Answers
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Hi Fredy,
if this situation is due to a pending activation service, which you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.
However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.
If the problem persists despite the possible corrections proposed by the troubleshooting, here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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How I wrote I did the troubleshooting, I unplugged, reset the modem, but it didn't work.
I checked in my plans, shows me the last address not the new but just that.
The last time when I moved to old address the technician tested all, he left my home when he was sure that my internet works.
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But the last time the technician did that, today the technician didn't do his job.
How can I contact the fizz customer service?
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You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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You need to contact Fizz by chat so they check why the activation is not completed yet. They will open a ticket and you will be able to see the ticket status in your account.
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