Gift dosen’t work

jpl2000

I am not able to use my gift. can someone help me?

Dapfizzer

@jpl2000

Hi,

if applicable, perks have a specific expiry date and the reward associated with a perk also has a specific period of validity. It is possible that some perks can only be activated on a newly activated Fizz plan. In the case of monetary perks applicable to your Fizz payments, if the credit offered exceeds the amount of your payment, the residual amount cannot be rolled over to the next month (and will simply be lost). Some perks can be given to other Fizz members. If this possibility applies, a <Gift it> button will appear when you select the perk in question in your Fizz account. See the details specific to each perk.

Source: https://fizz.ca/en/my-rewards-policy

However, if you're still unable to activate this Perk from your account and would like to directly contact Fizz’s customer service team to possibly resolve this issue, here's how you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello jpl2000,

I am sorry to hear you were not able to apply your gift. Please contact us in private in order to see what error message you encounter, so that we can help you further.

Here you can find how to reach us: https://fizz.ca/en/contact-us

Thank you for your understanding. Have a great day!
-Adelina

Fizzaddict

Why can't you use it ? Is it a gift for a service you have with Fizz ? You need to activate your gift before you can use it.

The perks

Because Fizz likes to spoil you, as part of the My Rewards program you may receive perks. A perk is a single-use item — for example, 2 GB of mobile data valid for 30 days once activated, or a discount at one of our retail partners. You may receive more than one perk at a time. Some perks will be applicable to your mobile service, others to your Home Internet service.

 

If you receive mobile data as a perk, you can enjoy that perk even if your plan does not include data. You may have to configure your APN settings to do so.

 

Your perks can have any one of the following status:

1. In use: you’re currently enjoying it.
2. Available: you can choose to activate and apply it to a plan, or gift it to another Fizz member if that option is available.
3. Expired: you already used or gifted it, or the delay to activate it has expired.

 

You can choose to apply all your perks at once on your plan, or spread them out. 

 

To apply a perk on your plan:

If you have more than one plan in your account, you’ll be able to choose which plan will benefit from your perk. The delay to activate a perk is not the same from perk to perk, and each has its own duration.  

1. Log into your account, and go to Overview. 
2. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details. 
3. In the perks section, click on Available. 
4. Click on the perk you’d like to activate. 
5. Select Use to activate the perk on your plan. 
6. Select the plan on which you’d like to apply it. 
7. Your perk will be activated on the spot. 

 

If you have leftover mobile data from a perk, it won’t be rolled over to the next month once your payment cycle ends. Only unused data included in your mobile plan or in an upgrade will be rolled over. 

 

To gift a perk to another Fizz member: 

Some perks are giftable to other Fizz members. A perk that is gifted, however, cannot be regifted: it must be activated and used by the recipient or else it’ll be lost. 

1. Log into your account. 
2. Check that the Fizz member to whom you’d like to gift your perk to is listed in your Fizz contacts. 
3. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details. 
4. In the perks section, click on Available. 
5. Click on the perk you’d like to gift. 
6. Select Gift to gift it to that lucky Fizz member you chose.