I lost my phone (and sim card) so I bought a new sim card but I am unable to activate it with my old plan and phone number.
Hi coraliebrisson,Thank you for reaching out to us.In order to activate the new SIM card under your existing plan, please contact us on chat(our only secure communication channel) and provide us with a picture of an ID card where we can see your name and home address alongside the activation code for the new SIM/ a picture of the code so we would be able to activate the new SIM card on your account and under the same phone number.You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.Here you can find more information about how you can do that: https://fizz.ca/en/contact-usThank
you for your consideration and have a good one.Andrei
I give you all the procedure and you just have to click on activate your new SIM card yo keep your number. The support will help you whit this activation to keep your number .
This is the procedure ans suggestion from Fizz
To use Fizz again:
If you find your phone:
Read all the detail here https://fizz.ca/en/faq/found-mobile