Activation pending - no data

paolotaverna
paolotaverna Posts: 1
edited June 12 in My Mobile

Good day my account shows activation pending since 24 hrs.


this is a new sim and new activation.

also i am able to make calls but data on iPhone does not work. Thank you

Best Answer

  • Whizz
    Whizz Posts: 14,234
    Answer ✓

    Hello paolotaverna,
    I am sorry to hear that you encounter this situation,
    I have verified your account and I see that a ticket was escalated to fix the issue encountered.
    Our technical team is working on fixing the issue right now.
    As soon as we have news for you, we will reach you back via email. 
    The ticket is visible in your Fizz account.

    On a side note, please, do not post your private information on the forum for your own privacy and protection. 
    I kindly advise you to verify our community guidelines here: https://fizz.ca/en/community-user-guidelines
    Thank you for your understanding!
    Have a good one!
    -Eugen

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,869

    Hi

    Check your Fizz account to make sure your plan includes data.

    On your phone, make sure to Install the latest software update.

    • Connect to a Wi-Fi network
    • Download the latest iOS software update

     2. Update the carrier settings.

    • Once the software update is done, your iPhone will offer a carrier settings update. Make sure you accept it.


    If the data does not work - On your iPhone, please go to Settings->Cellular->Network Selection->Uncheck the automatic selection option and choose the 1st Fizz option that appears.

    Then, go to Cellular Data Network and click on Reset Settings.

    Finally, under Cellular Data Options->Voice&Data->Select 3G and then LTE back again.

    After this is done, please restart your phone and test if your Data works. 


    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.