I am sending the sticker of my modem with all the code... Its 2nd day of not working.

Aayush
Aayush Posts: 1
edited June 10 in My Mobile

Please activate my internet by today or else cancel my plan and refund my money .

Best Answer

  • Whizz
    Whizz Posts: 14,259
    Answer ✓

    Hello Aayush,
    I am sorry to hear that you encounter this situation with your services,
    If you encounter such issues, please contact our customer support team using this FAQ or any other FAQs
     https://fizz.ca/en/contact-us
    The Community Hub users can't help you with this matter as they do not have access to your account details.
    Furthermore, please, do not share pictures with private information that you have, such as a picture of your modem.
    I kindly advise you to read the community guidelines before posting:  https://fizz.ca/en/community-user-guidelines

    I have verified your account and I see that your plan is in good standing and you can use your services now.
    We apologize for the inconvenience this might have caused you. 

    Thank you for your understanding!
    Have a great day!
    -Eugen

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @Aayush


    Hi,

    if this situation is due to a pending activation service, which you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, Only Fizz’s support team can send this situation to the dedicated technical team, via an open ticket, in order to correct it.


    Here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to provide you advice as well as precise answers about this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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