No contact

Jayden22_
Jayden22_ Posts: 4 ✭✭
edited June 2022 in Internet

Someone was supposed to contact me since this morning Concerning my connection. Tech support needs to close the ticket on their end for me to have connection. Nobody is responding to my messages properly. I keep getting the same answer. Someone will be with you shortly, but nobody is….

Best Answer

  • Whizz
    Whizz Posts: 23,183 admin
    Answer ✓

    Hello Jayden22_,
    I am sorry for the situation encountered,
    I have verified your account and I see that you have received an answer from our customer service representatives on all channels of communication.
    The situation was solved after our technical team managed to find the root cause of the issue. Your plan is active and you can use your services now.  
    You can restart your modem by disconnecting the power cable from the back, wait for 30 seconds then plug it back in.

    After that, test your connection and in case you encounter any more issues, you can try some troubleshooting steps from here: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    On a side note, the message you posted on the community does not include a question that our awesome users can answer.
    We understand that the situation encountered is frustrating, however, on the Community Hub we try to make things a little bit different. If you have a question, you post it here and everyone can give you some piece of advice on how to handle the situation.
    If that doesn't work, you should contact the customer service team.
    You can verify the community guidelines here: https://fizz.ca/en/community-user-guidelines :)

    Than you for your understanding!
    Have a good one! 
    -Eugen

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Jayden22_


    Hi Jayden,

    in fact, social media communication channels are used to leave a message so that you can continue your business until the service is available again. For real-time chat, you’ll need to use Chat on the platform.

    To contact Fizz’s support team directly to inquire about that issue, click on the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your Chat session with the customer service.

This discussion has been closed.

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