Rescheduling appointment

Lucky9

Hey all. I had originally scheduled an appointment to install home internet for this morning, but rescheduled to yesterday afternoon when I saw it became available. The tech came yesterday as expected and was great. However, Fizz kept sending me reminders as if my appointment was still for this morning, and my internet was only activated today (after 12pm, when the original appointment would have ended max). Seems like this is a bug in the scheduling system…

Whizz

Hello Lucky9 ,

Thank you for the provided details, we are sorry to hear about the situation you encountered.

I verified your internet services in our database and it seems that the activation of the services was indeed delayed due to technical difficulties related to the functioning of the activation system. We are sorry for the inconveniences this may have caused you.

I also verified your modem in our diagnosis tools and everything seems to be in order with the services.

We kindly thank you for your understanding and patience.

Have a great day!
- Cecilia

Dapfizzer

@Lucky9

Hi,

here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814