When will the ticket be closed

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Jayden22_
Jayden22_ Posts: 4 ✭✭
edited June 2022 in Internet

I had a technician come to install yesterday. He left the ticket open. I can not connect. The agent yesterday assured me it would be working this morning. It is still not working

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  • Whizz
    Whizz Posts: 19,231 admin
    Answer ✓
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    Hello Jayden22_ 
    I am really sorry for the situation encountered, 

    I have verified your account and I see that you managed to contact our customer support team in regards to this issue and we have opened a ticket for the issue encountered. 
    The issue was solved today and your plan is active and in good standing. 
    I kindly advise you to restart your modem by disconnecting the power cable from the back, wait for 30 seconds then plug it back in.
    You can find the troubleshooting steps here in case you encounter an issue: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    Also, if your services are not working, you can reply to the email sent to you, with the information that the issue is now solved.

    Thank you for your understanding and patience!
    I wish you a great day!
    -Eugen

Answers

  • Fling
    Fling Posts: 8,757 ✭✭
    edited June 2022
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    Hi Jayden,


    Here's how to contact customer service for help because here you talk to user like you. Click on this link https://fizz.ca/en/support


    Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.


    Chatting is the only fast and efficient method because you interact directly with customer service.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Jayden22_


    Hi Jayden,

    if this situation is due to a pending activation service, which you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, Only Fizz’s support team can send this situation to the dedicated technical team, via an open ticket, in order to correct it.


    Here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to provide you advice as well as precise answers about this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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