How to extend my agreement?

Mary_A
Mary_A Posts: 5 ✭✭
edited June 2022 in Internet

Hi,

Please help me.

My agreement will be end soon. WIFI Home Internet.

How can I extend it?

Thanks

Maryam

Best Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited June 2022 Answer ✓

    @Mary_A


    Hi Maryam,

    Fizz has no contract, so as long as the amount of your balance can be deducted from your payment method, your plan will be renewed for the next payment cycle.

  • Whizz
    Whizz Posts: 23,036 admin
    Answer ✓

    Hello Mary_A ,

    Thank you for the provided details. 

    No worries, unless you placed a deactivation order for your Internet services, they will not be cancelled.

    Each month, at the end of the current cycle, the system automatically processes the payment, taking the necessary amount directly from the credit card linked to your Fizz account and plan.

    Thus, your services will remain active until you chose to deactivate them. Here is a useful link on how the payment system functions: https://fizz.ca/en/faq/how-do-payment-cycles-work

    I hope I clarified the situation. Have a great day!
    - Cecilia

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