Light #2 and 3 are flashing on my modem following technician visit(moved)

Olivier_P

Hi! I had a technician visit me because I moved and he was super nice. Said my connection was good but i needed an update so i had to wait till light #2 and 3 would stop flashing after the update and I'd be goos to go. I waited 4 hours before rebooting, then factory reset and they are still flashing and I dont have the internet.. I work tomorrow from home and I woild like this resolved asap!

Whizz

Hello @Olivier_P,

Thank you for the provided details, I am happy to inform you that I verified your Fizz account and your Internet services appear to be fully activated on our side.

We invite you to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure that everything is in order on your side.

Thank you again and have a great day!
- Cecilia

Dapfizzer

@Olivier_P

Hi Olivier,

here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814