I had the technician come install my internet but it still says pending

Jayden22_

Hello,

The technician came to install the internet today. It still says status pending and work in progress. I think the technician did not close something on his end. He left over 5 hours ago .

Whizz

Hello Jayden22_ 

Thank you for your patience and for the provided details, I am happy to inform you that I verified your Fizz account and your Internet services appear to be fully activated on our side.

We invite you to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure that everything is in order on your side.

Thank you again and have a great day!
- Cecilia

Dapfizzer

@Jayden22_

Hi Jayden,

here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814