Quebec partners

Aaron S. #15485
Aaron S. #15485 Posts: 9
edited June 10 in My Mobile

If I pay for a Quebec Plan but I am going to be in a region for 2 months where it shows on the map as using a partner network will my plan work just the same?

Best Answer

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185
    Answer ✓

    @Aaron S. #15485


    You can NOT use Fizz EXT, on the partners network, over 3 months as stated by Fizz:

    "We reserve the right to block access to all of your Fizz mobile services if your mobile services are used primarily on partner networks (Fizz EXT) for 3 consecutive payment cycles."


    Source: https://fizz.ca/en/faq/partner-networks

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @Aaron S. #15485


    Hi Aaron,

    if your plan has the Canada coverage zone, you can use the Fizz partner network in that area.


    • The coverage area you choose determines the expanse of the calls and texts included in your plan. If you choose the Canada coverage for instance, you can make or receive calls anywhere in the country. But with a Quebec coverage, a call made or receive from Vancouver for example would not be included in your plan, and you’d have to buy a Travel Add-on.
    • If you chose unlimited calls when creating your plan, you can make or receive as many calls as you like when you are within your coverage area. 
    • If you see FIZZ EXT as the network name on your phone, this means you are no longer on the Fizz network. You can use your Fizz mobile services thanks to our agreements with partner networks, but the majority of your usage, however, must be done within your subscription area (whatever your coverage area is). Learn more about the usage limits while on partner networks. 

     Source: https://fizz.ca/en/faq/abcs-fizz-mobile-services

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185
    edited June 8

    @Aaron S. #15485


    Since your plan do not have the Canada coverage zone, you can change your plan at anytime by loging into your account. Although, the changes you make will only take effect at the beginning of your next payment cycle.

     

    To change your plan:
    1.  Go to My Plans in your Fizz account.
    2. Scroll to the plan you wish to change.
    3. Click on Manage and then Adjust your plan.
    4. Use the Plan Wizard to adjust your data, minutes, texts and Calling Options (international calls and voicemail).
    5. As you adjust your plan details, you will see your new monthly fee in the box below.
    6. When you like what you see, click Save Changes.
    7. Changes take effect at the start of your next payment cycle.

    Important – Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy. 

     

    When does a plan change come into effect?

    Your new plan will take effect (and you will be billed the new amount) at the start of your next payment cycle

    If you need features such as data, minutes, texts or minutes for international calls immediately, buy an Add-On or use your Wallet to pay as you go.

    If you change your plan, your rolled-over data will match your new coverage. For example, if you switch from a Canada-US to a Quebec plan, your rollover data will also switch to a Quebec plan.

    Source: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

  • Thank you for your answer, but I believe my question was unclear. My question is how long can I roam on a partnered network? I will be on a partnered network a couple hours north of Montreal for 2 months.

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @Aaron S. #15485


    If, however, you have any questions related to the services offered in such situations, or any other matter, and you wish to contact Fizz’s customer service team directly for advice but also for specific answers, here is the procedure to be able to contact the service: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @Aaron S. #15485 @Whizz


    P.S: Sorry for the official Fizz links that do not work, I am not responsible for their proper functioning.

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