If I pay for a Quebec Plan but I am going to be in a region for 2 months where it shows on the map as using a partner network will my plan work just the same?
@Aaron S. #15485
You can NOT use Fizz EXT, on the partners network, over 3 months as stated by Fizz:
"We reserve the right to block access to all of your Fizz mobile services if your mobile services are used primarily on partner networks (Fizz EXT) for 3 consecutive payment cycles."
if your plan has the Canada coverage zone, you can use the Fizz partner network in that area.
Since your plan do not have the Canada coverage zone, you can change your plan at anytime by loging into your account. Although, the changes you make will only take effect at the beginning of your next payment cycle.
Important – Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy.
Your new plan will take effect (and you will be billed the new amount) at the start of your next payment cycle.
If you need features such as data, minutes, texts or minutes for international calls immediately, buy an Add-On or use your Wallet to pay as you go.
If you change your plan, your rolled-over data will match your new coverage. For example, if you switch from a Canada-US to a Quebec plan, your rollover data will also switch to a Quebec plan.
Thank you for your answer, but I believe my question was unclear. My question is how long can I roam on a partnered network? I will be on a partnered network a couple hours north of Montreal for 2 months.
If, however, you have any questions related to the services offered in such situations, or any other matter, and you wish to contact Fizz’s customer service team directly for advice but also for specific answers, here is the procedure to be able to contact the service: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
@Aaron S. #15485 @Whizz
P.S: Sorry for the official Fizz links that do not work, I am not responsible for their proper functioning.