Pending reactivation
Hi, my home internet says that it is pending reactivation. It says that I should expect at most a 12h delay. It has been over 24h since the payment has been done yet it is still not working no matter how many times I restart my modem. I do not know what else to do.
Best Answer
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Hi Rose-Marie,
here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hello Rose-Marie S.,
I am sorry to hear that you have encountered this situation,
I kindly advise you to contact our customer support team in order to fix the issue in case you still encounter it.
I could not verify your account using the details you have on this community profile.
You can use the steps Dapfizzer provided to you in order to contact us.
Or you can use this link: https://fizz.ca/en/contact-us
Thank you for your understanding!
Have a good one!
-Eugen1
