Service down

Debbie D.

My services have been down for 3 hours anybody else

Whizz

Hello Debbie D.,
I am sorry to hear that you encounter this situation,
I have verified your account and you will have to contact us via chat in order to assist you with this matter.
I can't share the details here, however, once you contact us via chat we will explain what happened and what you need to do.
To contact us via chat, please go to this link, find the "?" bubble, and click on chat.
 https://fizz.ca/en/contact-us
Thank you for your understanding!
Have a good one!
-Eugen

Dapfizzer

@Debbie D.

Hi Debbie,

you can test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814