Internet has been deactivated after a move request...
I submitted a move request to have the home internet changed to a new address at the end of the month, but instead, it seems the internet has been deactivated before the chosen deactivation date as the modem is offline ("@" is off). A ticket has been opened last night on June 6th, but I still have no internet after over 12 hours... How long will it take for Fizz to resolve this issue? When can I expect my ticket to be resolved?
Best Answer
-
Hello OneUser,
I am really sorry for the situation encountered,
I have verified your account and I see that there is a ticket that was escalated for the issue encountered.
The technical team is making progress towards fixing it, which I can assure you of.
As soon as we have a solution for you, we will contact you via email with all the details.
If you want, we can discuss this situation further in private. You can contact us anytime, using this link: https://fizz.ca/en/contact-us
I count on your understanding and patience!
Have a good one!
-Eugen0
Answers
-
Hi,
here we're users just like you, and we can only advise you on the forum to contact Fizz’s support team directly again to inquire about any progress regarding your open tickets, so that the dedicated team can correct this situation. Here is the procedure to follow in order to contact the service again. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
0
