Modem issue since moving

helene76

Hello

i do have an issue with my modem I just move to a different adress a technician came but the modem is still not connecting

could you please help me ?

thank you

Whizz

Hello helene76,
I am sorry for the situation encountered,
I have verified your account and I see that your services are now online and you should have an internet connection. 
In case it doesn't work, please restart your modem by following these instructions:
Can you please, electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.
Check this FAQ for more manipulations you can try yourself: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If your services are not working after the restart, please contact us in private by following this link: https://fizz.ca/en/contact-us

Thank you for your kind understanding!
Have a good one!
-Eugen

Dapfizzer

@helene76

Hi Helene,

here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814