Unable to call Nigeria (international call)

Desire1223

Hello,

I would like to make an international call to Nigeria. I live in Quebec Canada. I tried to add Nigeria and I allowed international calls in my settings but I am still unable to call there. Whenever I click on Nigeria it doesn't work. Can you help me call Nigeria?

Whizz

Hello Desire1223,
I am sorry to hear that you encounter this situation,
I have verified your account and I see that you did not buy an add-on for international calls to Nigeria.
The add-on you bought, was for data.
Sadly, for Nigeria, you will not be able to buy an add-on for international calls.

The only option you have to call Nigeria is to add money to your wallet to use the Pay As You Go option.
When you go to my plans> manage plan> add-on> then select International calls> enter Nigeria, you will see the rates that are applicable to call.

Here you can see more details: https://fizz.ca/en/faq/how-do-i-add-funds-to-my-fizz-wallet

Thank you for your understanding!
Stay safe and have a great day!
-Eugen

Dapfizzer

@Desire1223

Hi,

here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814