Fraud Phone activation

54franc

Hi,

I received a text from fizz about a new activation.

I never do this.

How can I be refunded and be sure that my account as well as my personal information is not compromised?

Fizzy

Hi 54franc

 Here a few suggestions:

1. Install and run a virus scanner on your device(s) to make sure they have not been compromised.

2. Logon your Fizz account and change your password to a secure one.

3. Check your Fizz account to see the current status of your plans and recent purchases: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders

4. Contact Fizz support to discuss and review your account status

You can Live Chat with customer support at any time:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

2- Any ad blockers in your browser should be disabled.

3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

4- The green chat bubble should appear after a few seconds in the bottom right corner.

More information available here: https://fizz.ca/en/contact-us

Whizz

Hello 54franc ,

I am sorry for the situation encountered.
Please follow the steps provided by Fizzy and contact us on chat in order to help further, and resolve this situation. Here you can find how to reach us: https://fizz.ca/en/contact-us

Thank you for your understanding.
-Adelina