Error Unfortunately, You'll have to wait after

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Ajaykumar
Ajaykumar Posts: 91 ✭✭
edited June 2022 in About my account

Why I am getting error "Unfortunately, You'll have to wait after 03/06/2022 to make any changes" when tying to add bonus to my account

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Ajaykumar


    Also, there seems to be some temporary glitches with the system regarding the application of rewards, so if you also have any difficulties with either activating your rewards, or have questions related to this situation, here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Ajaykumar


    Hi,

    a freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan. 

    Important: Any change to your plan must therefore be submitted 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. Not respecting this delay means changing your plan will be impossible and you will have to wait for the next payment cycle.  

    Source: https://fizz.ca/en/plan-change-policy

  • Whizz
    Whizz Posts: 19,213 admin
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    Hello Ajaykumar,

    I am sorry for the situation encountered. I kindly inform you that I have verified your account and see that you have two upgrades applied to your internet plan and another one of 1$ that is in pending activation and will be applied on your next billing cycle. 
    More details about the My Rewards program can be found on our FAQ:https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

    If you will encounter any other error messages, please reach us in private in order to help further. 
    Here you can find how to contact us: https://fizz.ca/en/contact-us

    Have a great day!
    Adelina

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