Delivery
Best Answer
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Hello @GabT1234 ,
Thank you for the provided details and we kindly thank you for choosing our services.
I would like to inform you that I verified your Fizz account and noted that on the 2nd of June you placed a subscription order for an Internet plan, with the installation appointment set for the 7th of June, between 12:00 P.M. and 5:00 P.M.
The technician will arrive on that day with the modem. You can verify this information directly in your Fizz account, under >> My plans >> Manage plan >> Appointments. The steps can also be found on our FAQ: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Please note that you also received a confirmation email from us regarding the appointment. Thus, this is the reason why no technician arrived yet.
Regarding the transactions for the payments you make, they can be consulted in your Fizz account, under >> My plans >> Transaction History. More details here: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders
I hope I clarified the situation.
Thank again and I hope you'll have a great day!
- Cecilia0
Answers
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Hi,
since there is no trace of that transaction in your account, you should contact Fizz’s support team directly to make sure that an appointment is schedulled, they will be able to provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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