1 GB of mobile data perk won't activate

Aletha

Hi, I have five 1gb perks and I cannot get any of them to activate. When I click on one, select my phone number and click the green "Activate" button, it goes grey for a couple seconds then turns back to green. That's it. I've tried multiple browsers on multiple devices and it's all the same. Can anyone help me? They expire in 4 days :(:(

Thanks!

Whizz

Hello @Aletha,

I'm sorry to hear about the situation you encountered with activating the 1 GB perks.

I verified your Fizz account and noted that after contacting us in private the situation has been solved. I'm happy to see that you managed to activate the perks and benefit from them.

In case you encounter any other difficulties, we invite you to contact us in private, on the desired contact channel, as we are available for our customers 24/7: https://fizz.ca/en/contact-us

Thanks and have a great day!
- Cecilia

Dapfizzer

@Aletha

Hi Aletha,

here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814