Can I do something about call drops problem? They happened 2-3 time per day
Best Answer
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Hi Dave_,
Thank you for reaching out to us.
Sure thing, to solve the call drops you can turn ON Airplane mode and then turn it back OFF, turn ON Roaming and then turn it back OFF, make sure you're connected to Fizz, turn OFF the Wi-Fi, make sure that your OS is up to date and if neither of these steps helps you out, please pop out the SIM card from your phone then pop it back in, restart the phone and then reset the mobile network settings.
Try these steps and let us know if they helped.
Have a good one!
Andrei0
Answers
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Hi Dave,
if the network signal is weak, your phone may be connected to an antenna that is not in an optimal location for you to access the network.
Please reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.
Is the Fizz network chosen?
Make sure your phone is configured to automatically select the Fizz mobile network.
The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
iPhone: Settings → Operators → Automatic/Fizz
*Note: If the Fizz network is not optimal where you are, you may try to temporarily connect to our wider area network.
How to access the Fizz wider area network
*The position and distance of our partners’ antennas may differ from ours — your mobile experience may improve at locations that are problematic for the Fizz network.
Reset your phone’s network settings
IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.
The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:
Android: Settings → General management → Reset → Reset network settings
iPhone: Settings → General → Reset → Reset network settings
Source: https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible
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If the problem persists despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Calls are done through the 3G networks. Even if you are connected to a LTE network, the phone connects to a 3G network to execute the call, and switches to the LTE network once the call is completed. 2 things you can try to improve your call quality:
1. Choose 3G networks only. Go to SETTINGS - MOBILE NETWORKS - and type on the network type and choose 3G networks only ( may also be UMTS).
If you see no improvement, maybe a partner network option will be a better option, so try #2 option
2. Choose FIZZ EXT: Go to SETTINGS - MOBILE NETWORKS and toggle off the automatic network selection, and launch the network search. After a short Network search, the phone should display the Fizz Ext option. If more than 1 is displayed, tap on each until you find one that works.
After each change, switch your phone to Airplane mode for 10 seconds, and remove Airplane mode.
If for some reason you want to go back to the initial phone settings, do a Power Cycle by holding down the power button for 10 seconds. Some phones' Power Cycle require holding the Power button AND volume down button for 10 seconds
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