Unlock a new sim card

Salsa

I received my new sim card, I can't unlock it after inserted in my phone. What should I do?

Whizz

Hello @Salsa,

I'm sorry to hear about the situation you encountered.

I verified your Fizz account and noted that after you contacted us in private, a ticket has been escalated to the technical team, which has been resolved.

It seems that your services are fully functional with your new SIM card. In case you still encounter difficulties, we invite you to contact us in private, as we are available 24/7 for our customers. Here is a useful link: https://fizz.ca/en/contact-us

Thanks and have a great day!
- Cecilia

Fizzy

Hi Salsa

Did you already activate the SIM card?

There are three (3) ways to get to the SIM card activation page:

• Log into your Fizz account, and go under Overview. Select Get started in the create your plan tile. There, you’ll have the opportunity to activate your SIM card. 

or

• In the fizz.ca menu bar, click on Mobile/Activate my SIM.

or

• Enter fizz.ca/activate directly into the address bar of your web browser. 

 

Once there, simply enter the activation code on your SIM card in the field provided.

Source: https://fizz.ca/en/faq/activate

If your SIM card is already activated and you are being asked for a PIN after inserting the SIM in your phone, then it is possible your phone is locked to your previous provider. If the phone is an older model, it can be locked by the original provider. What model phone do you have? In this case, you can contact the original provider to have the phone unlocked at no charge.

More info: https://fizz.ca/en/faq/what-is-an-unlocked-phone