Perks and Upgrades for a 2nd cellphone plan under the same user

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Marc G. #421
Marc G. #421 Posts: 6 ✭✭
edited June 2022 in My Mobile

Hi,

I don't seem to be able to add perks or upgrades to a 2nd cellphone plan under the same user. Is there a reason why we aren't able to do this?

Thanks

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Marc G. #421


    Hi Marc,

    here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Marc G. #421 

    Thank you for contacting us.

    I kindly suggest you to contact us directly, so we can verify and help you further.

    You can chat with an agent directly 24/7 using our live chat function. To contact us on the live chat you have to go to any of our FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent our live chat function.

    You can use this FAQ to find the chat bubble, https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-doThank you for your kind understanding.

    I wish you a great day.😊

    Ramona

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