Hi there, I am trying to add new user to gift data but when I click on "gift -> add user you already know" option from "My plans" it asks me to login in fizz again and showing invalid credentials.
if you have unused data in your account, you can gift it to any member who is findable in the Fizz community (in other words, anyone who is not in Incognito mode), and whose plan includes data.
You can choose to randomly gift data any time. Or, you can wait until it’s almost the end of your payment cycle and gift data before it rolls over. Learn about Rollovers
If you want to gift unused data at the end of your payment cycle, you can gift it right before your current payment cycle ends. Once this cycle is over, however, the data will roll over — it will no longer be available to send as a gift.
You cannot take back or unsend a data gift. Once you click Send, your gifted data is permanently removed from your plan.
To send a gift:
* If you choose an email from your contacts list, data will be gifted to the default plan associated with that email address (there may be multiple phone numbers on this plan). If, however, you choose to gift data to a specific phone number, the data will be gifted to the exact plan associated with this phone number.
For this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.
In order, you can try the maneuver using a private window, either in incognito mode, also empty your history as well as your cache, you can also try a completely different browser, or even another device if it is possible for you.
If you are still unable and would like to directly contact Fizz’s customer service team to possibly resolve this issue, here's how you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Hello @Drashti4,I'm sorry to hear about the situation you encountered with gifting mobile data.In case the situation has not been resolved yet, I advise you to delete the cookies, cache and history of the browser you are using/ try from another browser or from an incognito page/test on another device. If the situation repeats itself, we invite you to contact us in private so we can verify and help you, as we are available 24/7 for our customers. Here is a useful link: https://fizz.ca/en/contact-usThanks and have a great day!- Cecilia