Internet keeps going down, G1P, Quebec
My internet connection keeps going out, since 7 am this morning, it timed out at least 5 times. It does this on a weekly basis, never the same day. Please advise.
Dapfizzer Posts: 10,183
you can test some of the troubleshooting mentioned in the following FAQ:
And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-58140
Hi, I think it's due to the storm, maybe try to reach out the customer service.0
We are sorry to hear you encounter disconnections with your internet service. I have verified in my tools and now the modem is connected. You can try the steps provided by the community members, and if the issue will persist, please reach us in private in order to help further.
Here you can find how to contact us: https://fizz.ca/en/contact-us
Have a great day!